At Off White Italy we are committed to protecting the privacy and personal data of every visitor and customer who interacts with our website at offwhiteitaly.com. This privacy policy explains in full what personal information we collect, how we use it, how long we retain it and what rights you have in relation to your data. By using our website or placing an order through our store, you agree to the collection and use of information in accordance with this policy. We review and update this policy periodically to ensure it remains accurate and compliant with applicable data protection legislation, including the General Data Protection Regulation (GDPR) as applicable within the European Union and Italy.

Information We Collect Automatically

When you visit offwhiteitaly.com, we automatically collect certain technical information about your device and browsing behaviour. This includes your IP address, browser type and version, the pages you visit on our site, the time and date of your visit, the amount of time spent on each page and the referring website address. This technical data is collected using cookies and similar tracking technologies and is used solely to analyse how visitors interact with our website, improve site performance and enhance the overall user experience. This data does not identify you personally and is processed on the legal basis of our legitimate interest in operating and improving our online store.

Information You Provide to Us

When you place an order on our website, we collect the personal information necessary to process and fulfil your purchase. This includes your full name, billing address, delivery address, email address, phone number and payment details. Payment information is processed securely through our third-party payment provider and is never stored on our servers in full. We collect this information on the legal basis of contractual necessity — without it we cannot complete your order, arrange delivery or provide customer support in relation to your purchase. We may also collect this information when you create an account, subscribe to our mailing list or contact us directly through our website.

How We Use Your Information

We use the personal data you provide to process and fulfil your orders, send order confirmations and shipping updates, handle returns and refunds, respond to customer service enquiries and, where you have given explicit consent, to send you marketing communications about new arrivals, promotions and collection updates from Off White Italy. We will never sell, rent or share your personal data with third parties for their own marketing purposes. Your data is shared only with the service providers we work with to operate our business — including our payment processor, shipping and logistics partners, and the platforms that power our website and email communications — and only to the extent necessary for them to provide their services to us.

Cookies and Tracking Technologies

Our website uses cookies to function correctly and to deliver a better experience to our visitors. Cookies are small text files stored on your device when you visit a website. We use essential cookies that are required for the website to operate — including session cookies that keep your shopping cart active during your visit. We also use analytical cookies that help us understand how visitors navigate our site, and marketing cookies that allow us to show relevant content to users who have visited our store. You can control cookie preferences through your browser settings at any time. Disabling certain cookies may affect the functionality of the website.

How Long We Retain Your Data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Order data including your name, address and purchase history is retained for a period of seven years to comply with Italian and EU financial record-keeping obligations. If you have subscribed to our marketing communications, your data is retained until you unsubscribe or request deletion. Technical and analytical data collected through cookies is retained for a maximum of 26 months before being automatically deleted or anonymised.

Your Rights Under GDPR

As a resident of the European Union or European Economic Area you have a number of rights in relation to your personal data under the GDPR. You have the right to access the personal data we hold about you, to request correction of any inaccurate information, to request deletion of your data where there is no legitimate reason for us to continue processing it, to object to processing carried out on the basis of legitimate interests, and to request that we restrict processing of your data in certain circumstances. You also have the right to data portability — meaning you can request a copy of your data in a structured, commonly used and machine-readable format. To exercise any of these rights, please contact us directly at [email protected] and we will respond within 30 days.

Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, destruction or alteration. Our website operates over HTTPS with SSL encryption on all pages, and access to personal data within our systems is restricted to authorised personnel only. While we take every reasonable precaution to protect your information, no method of transmission over the internet is completely secure and we cannot guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and inform affected individuals without undue delay.

Contact Us

If you have any questions about this privacy policy, wish to exercise your data rights or want to make a complaint about how we have handled your personal information, please contact us directly at [email protected]. You also have the right to lodge a complaint with the Italian data protection authority, the Garante per la Protezione dei Dati Personali, if you believe your data has been processed in a way that does not comply with applicable data protection law. This privacy policy was last updated in 2026 and applies to all personal data collected through offwhiteitaly.com.