At Off White Italy we are committed to processing and delivering every order with care and precision. This shipping policy applies to all orders placed through offwhiteitaly.com and outlines our processing times, packaging standards, delivery timeframes and any restrictions that apply to international orders. If you have any questions not covered here, contact our support team at [email protected].

Order Processing and Packaging

All orders placed on offwhiteitaly.com are processed within 5 to 7 business days from the date of purchase. Business days are Monday to Friday, excluding public holidays. During this time every order is carefully inspected, professionally packaged and prepared for dispatch. We take extra care with all Off-White products to ensure they arrive in perfect condition — each item is wrapped securely to protect against damage during transit. Once your order has been dispatched you will receive a confirmation email from [email protected] containing your tracking number and carrier details.

Delivery Timeframes

Delivery timeframes depend on two factors — the shipping method selected at checkout and the country of delivery. In general, orders take between 12 to 15 business days to arrive after dispatch. Remote locations or countries with extended customs processing may experience slightly longer delivery windows. All orders are shipped via fully tracked courier service so you can monitor your delivery at every stage. Off White Italy is not responsible for delays caused by customs procedures in the destination country, carrier disruptions or circumstances beyond our control.

Shipping Costs and Customs

Shipping costs are calculated at checkout based on your delivery address and selected shipping method. The full cost is displayed before you confirm your order — no additional charges are applied after purchase. International orders may be subject to customs duties and import taxes levied by the destination country’s customs authority. These charges are outside the control of Off White Italy and are the sole responsibility of the customer. We declare all shipments accurately and cannot undervalue declared amounts as this is prohibited by international customs law.

Lost or Delayed Orders

If your order has not arrived within the expected delivery window, please contact us at [email protected] with your order number and tracking details. We will raise an investigation with the carrier within 2 business days. If an order is confirmed lost, Off White Italy will arrange a full replacement or issue a complete refund to the original payment method.

Contact Us

For any shipping enquiries please contact our team at [email protected]. We respond to all messages within 2 business days and will assist you at every stage of your delivery.